Welcome to the Night Owl Support Portal
We have created this portal so we can better assist and communicate with our clients.
The menu to the left currently has three different options:
- If you are a Night Owl Full Service Client or Vendor and you need to make a change request, please click on the "Full Service Change Requests" link on the top left
- If you wish to open a support ticket, or check on the status of a ticket, please click on the "Client Access Portal" link and it will take you to the login screen. If you are a Night Owl client and you do not have a log in, please call the support number and we will get you set up.
- If you are working with a Night Owl Support Specialist and he has given you a PIN so he can remote into your computer, click on the "Remote Support" link.
Our Night Owl Service Solutions feature:
- Night Owl Monitoring - Monitoring of almost any device in your network, with alerting and reporting.
- Night Owl 24X7 and 9X5 Reactive Support - We react to the alerts and start the troubleshooting process.
- Night Owl Data Protection - A fully managed backup and recovery solution featuring reliable and fast disk-to-disk backups and multiple options to get your data off site for disaster recovery or compliance requirements
- Night Owl Patch and Asset Management - We take care of the patching of your Windows systems and provide you with hardware and software inventories of all your systems.
- Night Owl Unified Threat Management - Managed security featuring firewall management, gateway anti-virus, anti-spyware, content filtering and VPN management.
- Night Owl Hosting Services - We host your applications and systems in our co-located data center and you only have the personal system devices and network equipment on site.
- On site and Remote support solutions that provide exactly the support you need for as long as you need it.
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